Privacy • Communication • Client Information

Privacy Policy

This policy explains how Elevation Living Walls collects, uses, protects, and manages information submitted through our website, forms, communications, and related project inquiries.

Your Information Matters

We Use Information to Communicate, Serve, and Support Project Conversations.

Elevation Living Walls uses submitted information to respond to inquiries, evaluate project fit, schedule consultations, communicate with clients and prospects, and provide relevant information about our living wall, vertical garden, maintenance, and design-build services. We do not sell your personal information to third parties.

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1. Introduction

Elevation Living Walls respects your privacy. This Privacy Policy explains how we collect, use, store, and protect information provided through this website, contact forms, scheduling tools, email communications, phone calls, project inquiries, and related digital interactions.

2. Information We May Collect

We may collect information that you voluntarily provide to us, including but not limited to your name, email address, phone number, company name, project address or city, project details, photos, budget range, timeline, messages, and other information submitted through forms or communications.

We may also collect basic website usage information such as pages visited, form submissions, traffic sources, device type, browser type, and general analytics data used to improve the website and user experience.

3. How We Use Information

Information submitted to Elevation Living Walls may be used to respond to inquiries, schedule introductory calls or consultations, evaluate project fit, prepare estimates or proposals, communicate about services, provide project guidance, send follow-up information, improve our website, and manage client or prospective client relationships.

4. Communications

By submitting information through this website, you authorize Elevation Living Walls to contact you by phone, email, text message, or other reasonable communication methods related to your inquiry, project, consultation, service request, or relationship with our company. You may request to stop receiving non-essential marketing communications at any time.

5. Forms, Scheduling Tools, and Third-Party Platforms

This website may use third-party tools for forms, scheduling, customer relationship management, analytics, reviews, media hosting, or other business functions. These platforms may process submitted information on our behalf. We are not responsible for the independent privacy practices of third-party platforms, and we encourage you to review their policies when appropriate.

6. Information Sharing

Elevation Living Walls does not sell personal information. We may share information only as needed to operate our business, respond to your inquiry, support project planning, coordinate services, comply with legal obligations, or work with trusted service providers who assist with business operations.

7. Project Information and Photos

If you submit project photos, site details, drawings, addresses, or related materials, we may use those materials internally to evaluate feasibility, prepare recommendations, develop project direction, or communicate with you about your inquiry. Any public use of project imagery or client-identifiable project content will be handled in accordance with applicable agreements, permissions, or business practices.

8. Data Security

We take reasonable steps to protect information submitted to us. However, no website, digital transmission, or storage system can be guaranteed to be completely secure. By using this website, you acknowledge that information is submitted at your own discretion.

9. Cookies and Analytics

This website may use cookies, tracking pixels, analytics tools, or similar technologies to understand website traffic, improve user experience, support marketing, and evaluate the effectiveness of content and campaigns. You may adjust browser settings to limit cookies where available.

10. Email Marketing and Follow-Up

If you submit an inquiry, download a resource, register interest, or otherwise engage with Elevation Living Walls, we may send relevant follow-up messages related to your request, living wall planning, project guidance, company updates, or related services. You may unsubscribe from marketing emails where applicable.

11. Children’s Privacy

This website is intended for general business and project-related use and is not directed toward children. We do not knowingly collect personal information from children.

12. Your Choices

You may contact us to request updates, corrections, or removal of certain information where reasonable and legally applicable. Some information may need to be retained for legitimate business, accounting, legal, or project-related purposes.

13. Changes to This Policy

Elevation Living Walls may update this Privacy Policy from time to time. Continued use of the website after changes are posted indicates acceptance of the updated policy.